aboutUnified Group Services

“We take care of the Customer ... and then some!

Logo

Founded in 1996 and headquartered in beautiful Anderson, Indiana, Unified Group Services is a full-service third-party-administrator (TPA) for self-funded group health plans dedicated to providing employers with the innovative programs, services and tools needed to effectively control employee health benefit costs, while also ensuring access to superior care.

In the ever-changing world of healthcare and economics, Unified Group Services is committed to using cutting-edge technology and proven partnerships to give our customers information and services that enable them to control expenses while offering top-of-the-line benefit programs. These services are delivered with timely and careful attention to every customer, providing each individual with personal service through an experienced and professional team.

But a mission statement has no value if it is not reflective of the actual actions of the company; therefore, Unified is dedicated to training each employee and instilling these principles in the company culture so that it mirrors the ideals upon which Unified Group Services was founded.

Unified Group Services, Inc. was founded in 1996 in the sunroom of the home of owner and president, Richard L. Mousty. He and co-founder Faith Hailey were disillusioned with changes made by the new owner of their previous company which resulted in poor customer service.

Their commitment to great customer service caused Unified to quickly outgrow the sunroom and move into offices in Pendleton, Indiana. In February 2004, Unified transferred operations to their new 13,000 square foot facility in Anderson, Indiana.

By 2008, the company had added 9,000 square feet to its existing facility in order to provide space needed for current and future growth. The Unified staff has grown from its two founders to over 125 employees and provides administration for more than 150 customers. With this growth, Unified Group Services has stayed true to its core value of providing great customer service in all aspects of business operations.

In 2020, Unified completed an expansion to their office of more than 11,000 square ft. This allows Unified ample space for further growth with the addition of claims processing rooms, offices, and personal exercise suites. The suites further enhance the overall well-being of our valued employees and our commitment to our workplace culture.

On February 1, 2021, Unified Group Services celebrated its 25th Anniversary.

timeline
Top Places to Work 2020

Based solely on employee feedback gathered through an anonymous, third-party survey, Unified Group Services has been named a Top Workplace 2020 by the Indianapolis Star. We’re so proud of the culture we’ve all created here at Unified—and we certainly couldn’t do what we do without our talented and dedicated team!

  • Indiana’s 2011 Small Business of the Year by the State Chamber of Commerce
  • Indiana Chamber of Commerce’s Small Business of the Year finalist 2009, 2010, 2011
  • “Way to Go” award presented by the Muncie-Delaware County Chamber of Commerce in June 2011. Winners of this award are selected from nominations made by Small Business Council members and are based on various business accomplishments and achievements.
  • President/CEO named 2010 Indiana Small Business Person of the Year by the SBA. This award is given annually to honor the small business community’s contribution to the American economy and society and recognize the people and organizations that assist small businesses.
  • Indianapolis Business Journal’s “25 Largest Indianapolis-area Employee Benefits Services Firms” 2011 list; ranked 3rd on the list and the only firm located outside of Indianapolis or Carmel.
  • 2009 Company to Watch by the Indiana Economic Development Corporation, its Small Business Development Center network, Purdue University and the Edward Lowe Foundation.
  • A Top Place to Work in Central Indiana in 2009 by The Indianapolis Star.
  • The first third party administrator to participate in the Indiana Health Information Exchange (IHIE)’s Quality Health First (QHF) program, which helps physicians and patients achieve better health outcomes and helps reduce the overall cost of care.
  • A One of the “Fastest Growing Indianapolis Area Private Company” by the Indiana Business Journal in 2006.
  • Growth 100 Company by the IU’s Kelly School of Business 2000-2004.
  • First place in YMCA Corporate Challenge Small Business Division Award in 2001, 2002, 2005 and 2007 and in the Large Business Division in 2009.
  • Recently named by the Indianapolis Business Journal as, “One of Central Indiana’s 25 Fastest Growing Private Companies” and as the “Fourth Largest Indianapolis-area Employee Benefits Service Firm.”
  • Selected by the Indiana University Kelley School of Business as a Growth 100 Company for 2000 – 2001, 2001 – 2002, and 2003 – 2004 based on outstanding financial achievements as well as overall vision and business practices.
  • Pacific Life’s “2003 TPA of the Year” & “1999 TPA of the Year”
  • 2019 Best Places to Work
  • 2019 Top Workplaces

Unified Group Services is extremely thankful for the opportunity to give back to our community whenever and however we can.

Second Harvest

The Second Harvest Food Bank of East Central Indiana is one cause that is near and dear to our hearts. A member of Feeding America, the largest domestic hunger-relief organization in the United States, Second Harvest relies on the generosity of others to carry out their mission of providing year-round food assistance to those in need, and we are grateful that we are able to support this incredible organization.

Learn more about Second Harvest at curehunger.org.

What Are Our Customers Saying?

“Our Reinsurance Company has had a longstanding terrific professional relationship with Unified Group Services. We have always held Rich and his team in the highest regard as a customer. One of the ways we measure a TPA is by looking at the TPA’s relationships with their brokers and self funded customers. Unified is able to maintain strong and very long lasting relationships with their self funded customers. The brokerage community also holds Unified Group Services in the highest regard. Unified has also continuously searched for and implemented many claim control measures through their cost containment and PPO vendors. By doing this, the self funded customer benefits with both a reduction in their claims expenses and, as a result, their stop loss premiums and factors. We look forward to dealing with Unified Group Services for many years to come.”

Executive Vice President
A+ Rated Carrier

What Are Our Customers Saying?

“Thanks to the whole team at Unified from- the people who we see and communicate with directly to the people behind the scenes who have put forth the effort to get our plan off and running smoothly by January 1. The presentation went very well today and both Dave and Megan did a great job with the presentations. David you really had a way of making people feel comfortable about asking questions and I would have to say this is the most employee participation we have ever gotten at a companywide meeting. I have already received some positive feedback from some of the employees. We’re off to a great start – keep up the good work!”

Valued Customer

What Are Our Customers Saying?

“When I sat down at your conference table for the first time and was immediately handed a signed business associate agreement, I knew that your organization was different. It is a nuance and a statement of business integrity that most would not understand. I want you to know that I for one did fully recognize and appreciate what that action meant. While I recognize that participants are not always happy with plan determinations, my hope is that as the plan rolls out my employees will see and experience the quality of service from your organization that I have been so pleased with thus far. Thanks for exceeding my expectations!”

Plan Sponsor

What Are Our Customers Saying?

“I can’t say enough good about Unified Group Services – you are undoubtedly the most knowledgeable and responsive TPA I have worked with and if I ever get the chance, I will recommend your company to others. I will miss you and again, thanks for everything.”

Retiring Human Resources Manager

What Are Our Customers Saying?

“We just wrapped up our plan restatement for our medical plan and for our flexible spending. The whole team made that as painless as that process can be. They gave us great benchmarks and guidance. We are extremely satisfied with our end product – which gives our employees expanded benefits at a marginal cost to us.”

Area Manager of Distribution Company

What Are Our Customers Saying?

“I have never worked with such a great group of people. Everyone that I have ever dealt with within your organization has been top of the line. No one likes to hear bad news, but it seems that we, the customer, only take time to contact the service organizations that we deal with day to day, when we have problem news. So I thought it appropriate to give you some good news. Keep up the great job and tell your people that I appreciate their dedication to doing a good job each and everyday, and each and every time I talk with one of them.”

Company Treasurer

What Are Our Customers Saying?

“My husband has had several medical issues this year, including an out of state hospitalization so we have had more than ample opportunities to make use of our medical coverage this year. As for billing issues, my claims account manager did an outstanding job! I was completely unaware that they would attempt to contract for lower pricing for these out of state expenses (much less out of network) and when part of those attempts went awry, recalculating payment for our many billing issues. I know she spent countless hours and kept me very informed through the entire process.”

Health Plan Member

What Are Our Customers Saying?

“Hi Rich,
I received your thank you letter today about our June 1 renewal. Thought I’d tell you what we here have thought for many years, but don’t say enough. UGS provides a fantastic service to our population. As you are aware, the Yarger family cares deeply about providing sound and affordable benefits to their Associates. The self-funding arena has allowed us to do just that and UGS has been a partner in that endeavor for all these many years and hopefully will be for many more years to come. Thanks to you and your staff. It has been a good ride.”

Treasurer of a Long-Term Customer

What Are Our Customers Saying?

“I just wanted to say how impressed I am with Unified’s claims data and reporting tool. I have wished to create an interface like this in the past, but frankly getting the data alone is extremely difficult, let alone developing such a comprehensive, user-friendly tool set. There are a multitude of possibilities here for proactively identifying members with Case Management or Disease Management needs, as well as enhancing our nurses’ abilities to provide the most thorough service possible for our customers. I look forward to using this tool in the future, and imagine that it will make a significant difference in our process.”

Case Management Vendor

Career Opportunities

Send resume and salary requirements to:

Unified Group Services
HR Department
P.O. Box 10
Pendleton, IN 46064
Fax: (765) 608-6689

No phone inquiries please.

Unified Group Services offers an employment environment that encourages open communication, teamwork and individual empowerment. We are always focused on bettering ourselves and ensuring that we provide an exceptional, family-friendly workplace in which every employee can grow and thrive. Our proudest moments come when our employees confirm that we are succeeding.

Our Management Team believes in giving back to the community through monetary contributions as well as encouraging staff to participate in periodic community projects sponsored either by Unified or its employees. We also create several fun “casual” days throughout the year to keep the atmosphere at work energetic and lively.

If this sounds like a company that you would enjoy working for and have the necessary qualifications for any of the open positions listed below, we encourage you to apply!

Current job openings at Unified

Premium/Admin Billing Specialist